Privacy Policy WWBetika – Data Protection & Personal Information

WWBetika collects your personal information through several channels as you interact with our platform. We only collect data that is strictly necessary to provide you with a quality and secure service.

Information provided directly by you:

• Full name, date of birth, gender, and identity card or passport number upon registration.
• Email address, mobile phone number, and residential address.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• Identity verification (KYC) documents such as copies of your national ID, utility bills, or bank statements.
• Any communications you send to our customer support team.

Automatically collected information:

• IP address, web browser type, operating system, and screen resolution.
• Session data including pages visited, session duration, and navigation patterns.
• Betting history, transaction records, and gaming activity on the platform.
• Estimated location data based on IP address (not GPS).

Every piece of information we collect is used responsibly and only for the stated purposes. Below is our primary data usage schedule:

We do not use your data to make automated decisions that could significantly affect you without any human intervention. All account suspension or betting limit decisions are manually reviewed by our team.

WWBetika does not share, sell, or disclose your personal information to external parties except in the following circumstances:

• Payment providers: Information required to process your deposit and withdrawal transactions is shared with approved payment providers, subject to strict confidentiality agreements.
• Game service providers: Third-party game providers such as slot game and live casino providers receive the session data needed to deliver the games, but not your full identity information.
• Statutory authorities: We will disclose information when required by law, court order, or direction from a relevant regulatory authority.
• Fraud prevention: Information may be shared with identity verification agencies or anti-fraud platforms to protect the platform ecosystem from illegal activities.

The WWBetika platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and collect analytics data that helps us improve our services.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login and session management. Cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us identify and resolve technical issues.
• Functional Cookies: Saves your preferences such as language, display settings, and game preferences for a more personalized experience.
• Analytics Cookies: Used by internal analytics tools to understand platform usage patterns in an aggregated and anonymised manner.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality.

WWBetika implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• Data in transit is encrypted using TLS 1.3, and data at rest is encrypted using AES-256.
• Server infrastructure protected by multi-layered firewalls and an intrusion detection system (IDS).
• Security audits and penetration testing are conducted regularly by independent parties.
• Staff access to user data is strictly controlled based on the principle of minimum access rights.
• All user passwords are stored in hashed format using the bcrypt algorithm — we cannot view your original password.
• 24/7 activity monitoring with an automated alert system to detect unusual access patterns.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information that we hold:

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within 14 business days.

WWBetika retains your personal data only for as long as it is needed for the stated purposes or as required by Malaysian law.

• Active account data: Retained for the duration your account is active and for 7 years after account closure, in line with anti-money laundering legal requirements.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysian tax and financial legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie and analytics data: Retained for a maximum of 13 months before being automatically deleted or anonymised.

Once the retention period expires, your data will be securely deleted using non-recoverable methods, or fully anonymised if still required for internal statistical purposes.

The WWBetika platform may contain links to third-party websites or services, particularly game providers and payment providers. Please note that:

• Our privacy policy does not cover those third-party websites or services.
• Each third-party game provider has its own privacy policy and terms of use.
• WWBetika is not responsible for the privacy practices of any third party operating outside our platform.

WWBetika reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made:

• A notice will be displayed on the platform's home page for at least 14 days before any changes take effect.
• A notification email will be sent to the address registered to your account.
• The "Last Updated" date at the top of this document will be revised.

Continued use of the platform after the effective date of any changes constitutes acceptance of the amended policy. We encourage you to review this page regularly to stay informed of the latest version of our Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 through the WWBetika platform
• Response Time: We are committed to responding to all privacy-related enquiries within 5 business days.